XJTLU
Xi'an Jiaotong-Liverpool
University
IT Guide for Staff IT Guide for Student Campus Service

IT Guidance

Staff Guide to IT services AY1920 (PDF)
IT Induction (PDF)
IT Induction-English (video)
IT Induction-Chinese (video)
IT Support for Academic
Academic Technology List
Academic Software List

Downloads

IT Forms:
Activity IT Support Application Form
Computer Administrator Privileges Application Form
IT Assets Request-Hardware and Rebuilding
IT Assets Request-Software
IT Change Management

IT policies and guidelines:
XJTLU IT SLA (Service-Level Agreement)
IT Guidance
Staff Guide to IT services AY1920 (PDF)
IT Induction (PDF)
IT Induction-English (video)
IT Induction-Chinese (video)
IT Support for Academic
Downloads
IT Forms:
Activity IT Support Application Form
Computer Administrator Privileges Application Form
IT Assets Request-Hardware and Rebuilding
IT Assets Request-Software
IT Change Management

IT policies and guidelines:
XJTLU IT SLA (Service-Level Agreement)

User Guide:

ICE

Connect @ XJTLU (Campus Portfolio)

SITS-ebridge

BOX (Campus Cloud Storage)

BOX (Campus Cloud Storage) (video)

Library Huiwen and OPAC

WiFi for campus

WiFi for Eduroam

E-mail Anti-SPAM

E-mail MS Outlook Introduction

E-mail MS Outlook Guide

Self-Service Printing for Staff

Telephone T600

Telephone T23

Resource Space

Lecture Capture

Media Centre

Finance Payment

HR System

VPN for off-campus

IT FAQ:

Security

How do I apply patch for windows computer?

How can I change the XJTLU account password?

What can I do if I forget password?

How do I upgrade Anti-virus/Symantec to latest version

EMAIL

How do I set up email on Android devices?

How do I set up email on Android devices? (video)

How do I set up email on IOS devices?

How do I set up email on IOS devices? (video)

How do I set up Outlook app on IOS devices?

How do I set up Outlook in MAC OS?

How do I set up Outlook in Windows OS?

How do I process spam email?

How do I recover deleted emails (items) in Outlook?

How do I use XJTLU mail box by MS Outlook at home without VPN?

How do I archive Email data to local disk?

My useful email is blocked by Anti-Spam system, why?

How do I change my avatar?

NETWORK

How do I access campus data resource off campus?

How do I access campus data resource off campus?(PDF)

How do I access campus data resource off campus by installing VPN (for Windows 10) ? (video)

How do I use campus WiFi?

How do I get a temporary WiFi account for my visitor? (for staff) (video)

How do I remove my device MAC in campus WiFi system? (video)

Why the WiFi is slow sometime and somewhere?

When I'm walking to a nearby place, why the WiFi speed become very slow in a sudden?

SOFTWARE

How many software installed in computer lab?

How do I register and install MATLAB license(for student)?

How do I register and install MATLAB license (for staff)?

PRINT

How do I print/scan/copy?

What can I do if I got "credit too low" error when self-printing?

APPLICATION

BOX FAQ

How do I submit service request?

What is e-Bridge?

How do I use EZproxy to access library digital resource base?

How to install the ICE APP

How to install the XJTLU APP

ICE

Connect @ XJTLU (Campus Portfolio)

SITS-ebridge

BOX (Campus Cloud Storage)

BOX (Campus Cloud Storage) (video)

Library Huiwen and OPAC

WiFi for campus

WiFi for Eduroam

E-mail Anti-SPAM

E-mail MS Outlook Introduction

E-mail MS Outlook Guide

Self-Service Printing for Staff

Telephone T600

Telephone T23

Resource Space

Lecture Capture

Media Centre

Finance Payment

HR System

VPN for off-campus

XJTLU Portal App Installation Guide - iOS

XJTLU Portal App Installation Guide - Android

IT FAQ:

How do I set up email on Android devices?

How can I change the XJTLU account password?

What can I do if I forget password?

How do I upgrade Anti-virus/Symantec to latest version

How do I set up email on Android devices?

How do I set up email on Android devices? (video)

How do I set up email on IOS devices?

How do I set up email on IOS devices? (video)

How do I set up Outlook app on IOS devices?

How do I set up Outlook in MAC OS?

How do I set up Outlook in Windows OS?

How do I process spam email?

How do I recover deleted emails (items) in Outlook?

How do I use XJTLU mail box by MS Outlook at home without VPN?

How do I archive Email data to local disk?

My useful email is blocked by Anti-Spam system, why?

How do I change my avatar?

How do I access campus data resource off campus?

How do I access campus data resource off campus?(PDF)

How do I access campus data resource off campus by installing VPN (for Windows 10) ? (video)

How do I use campus WiFi?

How do I get a temporary WiFi account for my visitor? (for staff) (video)

How do I remove my device MAC in campus WiFi system? (video)

Why the WiFi is slow sometime and somewhere?

I've just installed updates to Windows 10; why has SSLVPN stopped working?

When I'm walking to a nearby place, why the WiFi speed become very slow in a sudden?

How many software installed in computer lab?

How do I register and install MATLAB license(for student)?

How do I register and install MATLAB license (for staff)?

How do I print/scan/copy?

What can I do if I got "credit too low" error when self-printing?

BOX FAQ

How do I submit service request?

What is e-Bridge?

How do I use EZproxy to access library digital resource base?

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