XJTLU
Xi'an Jiaotong-Liverpool
University
IT Guide for Staff IT Guide for Student Campus Service

IT Guidance

Staff Guide to IT services AY2122 (PDF)
IT Induction PDF AY2122
Academic Staff IT Technology and Support
Academic Software List
Computer Lab Locations

Downloads

IT Forms:
Activity IT Support Application Form
Computer Administrator Privileges Application Form
IT Assets Request-Hardware and Rebuilding
IT Assets Request-Software
IT Change Management

IT policies and guidelines:
MITS SLA and Policy
IT Guidance
Staff Guide to IT services AY2122 (PDF)
IT Induction PDF AY2122
Academic Staff IT Technology and Support
Academic Software List
Computer Lab Locations
Downloads
IT Forms:
Activity IT Support Application Form
Computer Administrator Privileges Application Form
IT Assets Request-Hardware and Rebuilding
IT Assets Request-Software
IT Change Management

IT policies and guidelines:
MITS SLA and Policy

User Guide:

BOX (Campus Cloud Storage)

BOX (Campus Cloud Storage) (video)

Connect @ XJTLU (Campus Portfolio)

E-mail Anti-SPAM

E-mail MS Outlook Introduction

E-mail MS Outlook Guide

Finance Payment

Guide for Posting Video on ICE

Guide for Mediasite Desktop Recorder

HR System

Library Huiwen and OPAC

Lecture Capture

Resource Space

SITS-ebridge

Self-Service Printing for Staff

Telephone T600

Telephone T23

VPN for off-campus

WiFi for campus

WiFi for Eduroam

XJTLU Account self-service

Zhumu

IT FAQ:

Security

How do I apply patch for windows computer?

How can I use self-service for XJTLU account?

EMAIL

How do I set up email on Android devices?

How do I set up email on Android devices? (video)

How do I set up email on IOS devices?

How do I set up email on IOS devices? (video)

How do I set up Outlook app on IOS devices?

How do I set up Outlook in MAC OS?

How do I set up Outlook in Windows OS?

How do I process spam email?

How do I recover deleted emails (items) in Outlook?

How do I use XJTLU mail box by MS Outlook at home without VPN?

How do I archive Email data to local disk?

My useful email is blocked by Anti-Spam system, why?

How do I change my avatar?

How to maintain local mail group in Outlook Client(For Mac)

How to maintain local mail group in Outlook Client(For Windows)

NETWORK

How do I access campus data resource off campus?

How do I access campus data resource off campus?(PDF)

How do I access campus data resource off campus by installing VPN (for Windows 10) ? (video)

How do I use campus WiFi?

How do I get a temporary WiFi account for my visitor? (for staff) (video)

How do I remove my device MAC in campus WiFi system? (video)

Why the WiFi is slow sometime and somewhere?

When I'm walking to a nearby place, why the WiFi speed become very slow in a sudden?

SOFTWARE

How many software installed in computer lab?

How do I register and install MATLAB license (for staff)?

How to register Autodesk Education Account and install Autodesk software

PRINT

How do I print/scan/copy?

What can I do if I got "credit too low" error when self-printing?

APPLICATION

BOX FAQ

How do I submit service request?

What is e-Bridge?

How do I use EZproxy to access library digital resource base?

How to install the ICE APP

How to install the XJTLU APP

Online Office Work

Zhumu

VDI

Online Learning and Teaching

Mediasite FAQ

Mediasite Tutorial Videos

XJTLU Online Learning and Teaching Technologies Guide

MediaSite Flowchart

Online Teaching IT FAQ - Staff

How to use Classroom Microphones when Teaching Online

BOX (Campus Cloud Storage)

BOX (Campus Cloud Storage) (video)

Connect @ XJTLU (Campus Portfolio)

E-mail Anti-SPAM

E-mail MS Outlook Introduction

E-mail MS Outlook Guide

Finance Payment

Guide for Posting Video on ICE

Guide for Mediasite Desktop Recorder

HR System

Library Huiwen and OPAC

Lecture Capture

Resource Space

SITS-ebridge

Self-Service Printing for Staff

Telephone T600

Telephone T23

VPN for off-campus

WiFi for campus

WiFi for Eduroam

XJTLU Account self-service

Zhumu

IT FAQ:

How do I set up email on Android devices?

How can I use self-service for XJTLU account?

How do I set up email on Android devices?

How do I set up email on Android devices? (video)

How do I set up email on IOS devices?

How do I set up email on IOS devices? (video)

How do I set up Outlook app on IOS devices?

How do I set up Outlook in MAC OS?

How do I set up Outlook in Windows OS?

How do I process spam email?

How do I recover deleted emails (items) in Outlook?

How do I use XJTLU mail box by MS Outlook at home without VPN?

How do I archive Email data to local disk?

My useful email is blocked by Anti-Spam system, why?

How do I change my avatar?

How to maintain local mail group For Mac Client

How to maintain local mail group For Windows Client

How do I access campus data resource off campus?

How do I access campus data resource off campus?(PDF)

How do I access campus data resource off campus by installing VPN (for Windows 10) ? (video)

How do I use campus WiFi?

How do I get a temporary WiFi account for my visitor? (for staff) (video)

How do I remove my device MAC in campus WiFi system? (video)

Why the WiFi is slow sometime and somewhere?

I've just installed updates to Windows 10; why has SSLVPN stopped working?

When I'm walking to a nearby place, why the WiFi speed become very slow in a sudden?

How many software installed in computer lab?

How do I register and install MATLAB license (for staff)?

How to register Autodesk Education Account and install Autodesk software?

How do I print/scan/copy?

What can I do if I got "credit too low" error when self-printing?

BOX FAQ

How do I submit service request?

What is e-Bridge?

How do I use EZproxy to access library digital resource base?

How to install the ICE APP?

How to install the XJTLU APP?

Zhumu

VDI

Mediasite FAQ

Mediasite Tutorial Videos

XJTLU Online Learning and Teaching Technologies Guide

MediaSite Flowchart

Online Teaching IT FAQ - Staff

How to use Classroom Microphones when Teaching Online

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