XJTLU
Xi'an Jiaotong-Liverpool
University
IT Guide for Staff IT Guide for Student Campus Service

IT Guidance

Staff Guide to IT services AY2021 (PDF)
IT Induction PDF AY2021
IT Induction-English (Video)
IT Support for Academic Staff
Academic Technology List
Academic Software List
Computer Lab Locations (Updated for Social Distancing))

Downloads

IT Forms:
Activity IT Support Application Form
Computer Administrator Privileges Application Form
IT Assets Request-Hardware and Rebuilding
IT Assets Request-Software
IT Change Management

IT policies and guidelines:
XJTLU IT SLA (Service-Level Agreement)
IT Guidance
Staff Guide to IT services AY2021 (PDF)
IT Induction PDF AY2021
IT Induction-English (Video)
IT Support for Academic Staff
Academic Technology List
Academic Software List
Computer Lab Locations (Updated for Social Distancing))
Downloads
IT Forms:
Activity IT Support Application Form
Computer Administrator Privileges Application Form
IT Assets Request-Hardware and Rebuilding
IT Assets Request-Software
IT Change Management

IT policies and guidelines:
XJTLU IT SLA (Service-Level Agreement)

User Guide:

Connect @ XJTLU (Campus Portfolio)

SITS-ebridge

BOX (Campus Cloud Storage)

BOX (Campus Cloud Storage) (video)

Library Huiwen and OPAC

WiFi for campus

WiFi for Eduroam

E-mail Anti-SPAM

E-mail MS Outlook Introduction

E-mail MS Outlook Guide

Self-Service Printing for Staff

Telephone T600

Telephone T23

Resource Space

Lecture Capture

Finance Payment

HR System

VPN for off-campus

Zhumu

Guide for Posting Video on ICE

Guide for Mediasite Desktop Recorder

IT FAQ:

Security

How do I apply patch for windows computer?

How can I change the XJTLU account password?

What can I do if I forget password?

How do I upgrade Anti-virus/Symantec to latest version

EMAIL

How do I set up email on Android devices?

How do I set up email on Android devices? (video)

How do I set up email on IOS devices?

How do I set up email on IOS devices? (video)

How do I set up Outlook app on IOS devices?

How do I set up Outlook in MAC OS?

How do I set up Outlook in Windows OS?

How do I process spam email?

How do I recover deleted emails (items) in Outlook?

How do I use XJTLU mail box by MS Outlook at home without VPN?

How do I archive Email data to local disk?

My useful email is blocked by Anti-Spam system, why?

How do I change my avatar?

How to maintain local mail group in Outlook Client(For Mac)

How to maintain local mail group in Outlook Client(For Windows)

NETWORK

How do I access campus data resource off campus?

How do I access campus data resource off campus?(PDF)

How do I access campus data resource off campus by installing VPN (for Windows 10) ? (video)

How do I use campus WiFi?

How do I get a temporary WiFi account for my visitor? (for staff) (video)

How do I remove my device MAC in campus WiFi system? (video)

Why the WiFi is slow sometime and somewhere?

When I'm walking to a nearby place, why the WiFi speed become very slow in a sudden?

SOFTWARE

How many software installed in computer lab?

How do I register and install MATLAB license (for staff)?

How to register Autodesk Education Account and install Autodesk software

PRINT

How do I print/scan/copy?

What can I do if I got "credit too low" error when self-printing?

APPLICATION

BOX FAQ

How do I submit service request?

What is e-Bridge?

How do I use EZproxy to access library digital resource base?

How to install the ICE APP

How to install the XJTLU APP

Online Office Work

Zhumu

VDI

Online Learning and Teaching

Mediasite FAQ

Mediasite Tutorial Videos

XJTLU Online Learning and Teaching Technologies Guide

MediaSite Flowchart

Online Teaching IT FAQ - Staff

How to use Classroom Microphones when Teaching Online

Connect @ XJTLU (Campus Portfolio)

SITS-ebridge

BOX (Campus Cloud Storage)

BOX (Campus Cloud Storage) (video)

Library Huiwen and OPAC

WiFi for campus

WiFi for Eduroam

E-mail Anti-SPAM

E-mail MS Outlook Introduction

E-mail MS Outlook Guide

Self-Service Printing for Staff

Telephone T600

Telephone T23

Resource Space

Lecture Capture

Finance Payment

HR System

VPN for off-campus

Zhumu

Guide for Posting Video on ICE

Guide for Mediasite Desktop Recorder

IT FAQ:

How do I set up email on Android devices?

How can I change the XJTLU account password?

What can I do if I forget password?

How do I upgrade Anti-virus/Symantec to latest version

How do I set up email on Android devices?

How do I set up email on Android devices? (video)

How do I set up email on IOS devices?

How do I set up email on IOS devices? (video)

How do I set up Outlook app on IOS devices?

How do I set up Outlook in MAC OS?

How do I set up Outlook in Windows OS?

How do I process spam email?

How do I recover deleted emails (items) in Outlook?

How do I use XJTLU mail box by MS Outlook at home without VPN?

How do I archive Email data to local disk?

My useful email is blocked by Anti-Spam system, why?

How do I change my avatar?

How to maintain local mail group For Mac Client

How to maintain local mail group For Windows Client

How do I access campus data resource off campus?

How do I access campus data resource off campus?(PDF)

How do I access campus data resource off campus by installing VPN (for Windows 10) ? (video)

How do I use campus WiFi?

How do I get a temporary WiFi account for my visitor? (for staff) (video)

How do I remove my device MAC in campus WiFi system? (video)

Why the WiFi is slow sometime and somewhere?

I've just installed updates to Windows 10; why has SSLVPN stopped working?

When I'm walking to a nearby place, why the WiFi speed become very slow in a sudden?

How many software installed in computer lab?

How do I register and install MATLAB license (for staff)?

How to register Autodesk Education Account and install Autodesk software?

How do I print/scan/copy?

What can I do if I got "credit too low" error when self-printing?

BOX FAQ

How do I submit service request?

What is e-Bridge?

How do I use EZproxy to access library digital resource base?

How to install the ICE APP?

How to install the XJTLU APP?

Zhumu

VDI

Mediasite FAQ

Mediasite Tutorial Videos

XJTLU Online Learning and Teaching Technologies Guide

MediaSite Flowchart

Online Teaching IT FAQ - Staff

How to use Classroom Microphones when Teaching Online

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